We hope you find the information enclosed helpful but please do get in touch if you have anything you would like to ask.
Information updated on Tuesday 17 October 2023.
How can I book tickets?
Tickets are available to book online, in person, or by calling our box office.
Box office phone lines are open Monday to Friday, 10am to 6pm and Saturday 10am to 2pm (6pm on performance days).
De Montfort Hall box office is open Monday to Friday 10am to 6pm. Weekends 6pm to 8pm on performance days only or from one hour before a matinee.
Customers have the option to book e-tickets, our preferred choice, or printed tickets. Printed tickets are only available for performances that are more than seven days in advance and a £2 postage charge will be applied.
If you don’t receive your e-tickets within 24 hours of booking, please check your junk/spam folder before contacting our box office: firstname.lastname@example.org
My account details aren't recognised, how do i access my account and live bookings?
We upgraded to a new ticketing system in July 2023 so you will need to create a new customer account.
When creating a new account, please use the same email address that was registered with your old account and box office will be able to merge your accounts. Please note this may take a few days to action.
I have booked tickets for a performance and would now like to purchase parking separately, how do I do this?
To book parking only, please click on the link below, choose the date of the performance, and proceed to checkout.
Parking is subject to availability and costs £10.
Can I return tickets if I can no longer attend a performance?
All tickets purchased are non-refundable.
Tickets purchased directly from De Montfort Hall may be accepted for resale only when a performance is sold out. An administration fee will be applied, and monies returned to a gift card.
Exchanges can be made but only for a run of the same show, subject to availability.
What happens if an event is cancelled or rescheduled?
In the event of a performance cancellation, customers will receive a full refund to the method of payment. Tickets for rescheduled or postponed performances, unless otherwise specified by the promoter, will remain valid for the new date and should be retained. Customers who are unable to attend the revised date will need to request a refund at least 30 calendar days before the revised performance date.
I am having technical issues trying to book or set up an account, what should I do?
Please contact the box office on 0116 233 3111 or email@example.com
There is a 15-minute limit online to complete your purchase. Leaving tickets in the basket will not guarantee a sale.
Why can’t I leave a single seat?
Where possible we help to seat customers in our auditorium in a way that limits the amount of single seat spaces, to ensure that as many people as possible can enjoy our performances. If you are having difficulty in booking the seats of your choice, please contact our Box Office on 0116 233 3111.
The performance I want to see is sold out; do you have a waiting list?
Yes, for sold out performances only. If tickets become available our box office will contact those on the waiting list, on a first come, first served basis. This can happen anytime between a show selling out, right up until the day of the performance. Customers on a waiting list are not guaranteed tickets and you have no obligation to buy.
Please contact box office to be added onto a waiting list.
I haven't received a confirmation email or tickets, what should I do?
If you have booked online and opted for an e-ticket, please check your spam/junk folder. Emails are sent from
If you have requested for tickets to be sent to you in the post, please contact box office to discuss.
My tickets were booked through an agent but I haven’t received them?
You will need to contact the agent directly, we will not have any information regarding your booking on our system.
I have purchased tickets through a secondary ticket site but they haven’t arrived?
Purchasing tickets from an unofficial ticket agent is against our terms and conditions of sale. With secondary ticket sites you invariably buy from another customer rather than from the venue/official agents. These tickets can often be at an inflated ticket price and in purchasing you risk being declined entry.
If your tickets have not arrived before the performance you will not be allowed access.
The lead booker, whose name is printed on the ticket, must bring ID with them when attending the performance.
My tickets says ‘Doors 7pm’ as the start time, what does this mean?
Not all promoters know the exact timings for a performance when it goes on sale, so these times are given as a guide. This is the time that you will be allowed entrance into the hall, however please keep in mind that the auditorium may not open until 30 minutes before the performance starts.
Performance times will be updated on event pages when confirmed. Please check back regularly.
I cannot locate my printed tickets, can these be re-issued?
Lost, mislaid or damaged tickets may be reprinted at the discretion of the box office. Reprints are not available in advance of the performance and an administration fee will be charged. Tickets will only be reissued to the lead booker who must have ID with them. Please contact box office in advance to discuss your booking.
Can I stand if I purchase a seated ticket at a music gig?
For music performances especially, audience members may stand in seated areas of the auditorium, especially if encouraged to do so by performers.
Please be mindful of other customers and their enjoyment of the performance.
Do you offer carer tickets?
We offer the Essential Companion ticket scheme. This allows those who require assistance to attend performances at the hall to receive a free companion ticket.
This is only available on selected shows and proof of eligibility is required.
To find out how to apply, visit our Companion Scheme page.
Booking / Tickets
Do I need to bring ID to collect tickets?
The lead booker will need to bring ID in order to collect tickets on the night, this does not have to be photographic.
When will Box Office open for ticket collections?
Currently, our box office and building closes at 6pm on show days (Monday to Saturday) and usually re-opens one hour before the show start time. Performance times will be updated on event pages when confirmed. Please check back regularly.
On a Sunday, the box office only opens from one hour before the show time.
Tickets can be collected at any time when our box office is open by the named person on the booking, and ID will be required.
Can someone else collect tickets on my behalf?
For most performances this is allowed, as long as the lead booker has made contact with the box office in advance. If prior notice has not been given by the lead booker then you may be refused entry.
How do I show you my ticket?
Please have your smart phone ready with e-tickets for checking when you arrive. Scanning e-tickets means our staff avoid handling tickets.
If you don’t have a smartphone, you can print your e-ticket out at home and bring it with you.
Is the cloakroom open?
We’re sorry but we don’t have a cloakroom available for most performances.
Due to customer demand, for a trial period (October 2023 to January 2024), we will be providing cloakroom services for performances where standing tickets are available.
Individual event pages will be updated to confirm when the cloakroom will be available during this time period.
For all other performances, please don’t bring anything more than the essentials for your visit.
Can I bring a bag?
We would prefer if you don’t bring a bag but if you must, please keep it as small as possible. Bags any bigger than 35cm x 25cm x 15cm (roughly the size of an A4 sheet of paper) will not be permitted into the venue, unless they are for medical use.
As a security measure, please note that your bags or items of clothing may be searched upon entering the venue.
If a bag is deemed too large by our security team, they will request that you return the bag to your car otherwise you may be refused entry.
Please note, for a trial period (October 2023 to January 2024) we will be operating cloakroom facilities for any performance where standing tickets are available. The cloakroom on these shows will only be able to accept coats for security reasons.
Are security checks in place?
For your safety, bag checks are currently in operation at all performances.
Can I have a hearing loop?
Yes, hearing loops will be available from our Box Office and will be sanitised before and after use.
When will the auditorium open?
The auditorium currently opens 30 minutes before the performance start time, but this is subject to change.
What is your policy on latecomers?
Generally, latecomers are permitted at a suitable break in the performance, at the discretion of the front of house manager or promoter. In some situations, you will be granted access but asked to sit in alternative seats to limit disruptions.
For classical concerts you would usually only be admitted after a piece of music has been played in its entirety.
Do you have a cash machine?
De Montfort Hall does not have a cash machine. The nearest is located on London Road, at Sainsbury’s, approximately a five-minute walk.
Can I pay for merchandise on a card?
This varies for each performance and we won’t have confirmation until the merchandise sellers arrive.
As a general rule, bring cash!
Can I pay by contactless?
Yes please, we would prefer contactless payments.
How long are the intervals?
Intervals will be approx. 20 minutes but please check individual event pages for running times as they may differ.
I have pre-booked parking, how do I get there and what times is it available?
The entrance to our car park is at the back of the hall, off University Road. Use what3words ///riders.transit.overnight to pinpoint the entrance.
The car park usually opens one hour before the performance start time and closes half an hour after the performance finish time.
How can I get back some lost property?
Any lost property will be held at stage door for four weeks. After this time, it will be donated to a local charity or recycled. Please contact stage door firstname.lastname@example.org.
What do I do if I have a complaint?
In the unfortunate event that this happens, please speak to the front of house manager on the night, during the interval or straight after the performance. It is much easier for our team to handle any issues as they arise and not retrospectively.
Can I bring my own water bottle or food/drink with me?
Unfortunately, for health and safety reasons, metal, glass, and hard plastic water bottles are not permitted inside the hall. Cans are strictly prohibited inside the Hall.
Only food and drink purchased on the premises is allowed on the grounds, unless required for medical purposes or for feeding infants/young children.
Where can I eat and drink?
Drinks are permitted inside the auditorium for most performances.
Drinks will be served in recyclable plastic glasses, please help us by disposing of your plastic in the bins provided.
For standing concerts, you can buy drinks throughout the concert, however, for all other concerts drinks can only be taken into the auditorium before the show and during the interval. This is to ensure no disruption during the performance.
We reserve the right to change this policy at any time, and for any performance, to ensure our commitment to health and safety and to meet the conditions of our entertainment licence.
What time does the bar open and do you accept card payments?
Our bars are open one hour prior to the start of the performance. This can vary so please check the individual webpages for up-to-date information.
Contactless/card payments are preferred.
Do you take interval orders?
For most shows, interval orders can be made at any of our bars, please check with our bar staff on the night.
Do you serve meals?
Unfortunately, we do not have a restaurant or serve hot food. Our kiosks serve a selection of freshly made sandwiches, crisps, and snacks.
Do I need to bring ID with me to get served at the bar?
If you are fortunate enough to look under 21, we may ask you to prove you are 18 or over. The following forms of ID are accepted at our bars:
- photo driving licence or
- government ‘Prove It’ card.
Can I get a drink or snack after the show?
To ease congestion on the way out, we’re sorry, but we won’t be operating our bars and kiosks after the show.
Do I need to book a ticket for my child?
Children under the age of two, for most performances, are free and do not require a ticket but must sit on the lap of their parent or guardian. All older children need a ticket to attend.
This may change depending on the type of performance and at the discretion of the promoter/management. Please check individual show pages or contact box office for up to date information.
Parents or guardians may be asked to remove noisy or disruptive children.
Do you offer booster seats for children?
The hall has a limited number of booster seats available on a first come first served basis. Please speak to a member of our front of house team inside the hall when you arrive.
Can I take a buggy/pushchair into the auditorium?
We are sorry we do not allow buggies into the auditorium. If possible please try not to bring these with you.
What baby changing and or breastfeeding facilities are available?
Baby changing facilities are available in the ladies toilets on the ground floor of the venue (Victoria Suite side).
We are a breastfeeding friendly venue and you are welcome to feed throughout the building, however if you would prefer a quiet or private place to feed your child please speak to one of our front of house team.
FAMILIES AND CHILDREN
Which hotels are nearby?
Leicester, and Leicestershire, has a wide range of accommodation options to suit all budgets. Information on hotels, b&b’s and serviced apartments, along with live availability, can be found on Visit Leicester all in one place – take a look and get booking!
The nearest hotels are:
The Belmont Hotel, 20 De Montfort Street, Leicester, LE1 7GR. What 3 Words: ///roofs.bricks.fits 9 mins walk.
Premier Inn Leicester City Centre, St. Georges Tower, 1A St. Georges Way, Leicester, LE1 1AA, What 3 Words: ///cages.icon.corner. 15 Mins walk.
Travelodge Leicester City Centre, The Haymarket Centre, Leicester, LE1 3PH, United Kingdom, What 3 Words: ///hips.period.hang. 27 mins walk.
- Where can I eat or drink nearby?
What can I do nearby?
Whatever the weather, there’s plenty to see and do in and around Leicestershire. To find out more, simply head to Visit Leicester.
What is De Montfort Hall doing to be greener?
De Montfort Hall is committed in all areas of our work to operate as sustainably as we possibly can. We have already made changes to improve our environmental footprint and are always looking at ways we can improve further. This includes:
- Providing and encouraging the use of water fountains backstage to reduce plastic waste.
- Where possible, LED lighting has replaced all other lighting in the Hall.
- Operating a paperless invoicing system and recycling all paper and waste – paperless office, less printed material ordered to promoter performances, all bottles (glass and plastic) recycled.
- Purchasing recycled products/materials where possible.
- Updating ticket purchases to include e-tickets to reduce the amount of ticket stock ordered, printed, and posted.
- We have replaced the taps in our restrooms to be motion sensor, saving us 50% in water usage.
- Fitting 41 solar panels to our roof, which now run all our background nonproduction systems.
- Using fairtrade and ethically sourced coffee/tea in our bars and kiosks.
- Withdrawing plastic straws and stirrers from our bars.
- Encouraging all staff to join the Leicester City Council cycle to work scheme.
What if I cannot find the answer to my question, how do I get in touch?
Please contact us if you have any more queries – all the details are on our Contact page.