Changing Places facility
The Changing Places toilet is open at the hall to anyone with profound disabilities and who needs additional space and support for changing. The room contains a hoist, an adjustable changing bed, a toilet and an adjustable wash basin - with enough space around for carers and mobility vehicles.
Please ask a member of staff for a key to access the room, which is on the right hand side of the building, the Garden Suite side, and past the disabled toilet.
2 for 1 Carer Scheme
Disabled patrons can purchase two tickets for the price of one on selected shows as indicated on the website and in the brochure if they are in receipt of one of the following:
1. Middle or Higher Care Component of the Disability Living Allowance / Standard or Enhanced Daily Living Component of the Personal Independence Payment.
2. Higher Mobility Component of Disability Living Allowance / Enhanced Mobility Component of the Personal Independence Payment.
3. Certificate of Visual Impairment
4. Letter from their hospital of doctor confirming that they are disabled (this must be the original letter and not a photocopy)
5. Attendance Allowance (Disability Living Allowance for patrons over 65)
Patrons need to supply the Box Office with proof of status (financial information can be removed) to register for the scheme. Once logged they will be able to purchase two tickets for the price of one for 18 months before having to supply proof again.
Please inform the Box Office at the time of booking seats if you or a member of your party is a wheelchair user so that an appropriate position can be allocated. At present it isn't possible for wheelchair users to book their tickets using the on-line booking system though you can e-mail us at email@example.com with contact details to ensure you are accommodated.
On the evening of an event, we advise disabled customers to arrive at the venue 30 minutes prior to the doors opening for early entrance. When you arrive, staff will be available to assist you if required.
Please make yourself known to the Front of House team on arrival.
De Montfort Hall has a lift with access to the first floor Circle bars and Right Circle seats.
Our accessible toilet facilities are at ground and upper circle level and are signposted in the building. Accessible toilets are locked using a RADAR key system, which staff members have available if necessary.
Guide Dogs / Hearing Dogs
We welcome assistance dogs to the Hall and are happy to look after your dog during the show if you require.
Blue Badge Parking
Blue badge holders can park in the front entrance of the Hall free of charge by booking one of the 19 disabled access spaces in advance directly through Box Office. Spaces will be held up to 30 minutes before the show begins and then released on a first come, first serve basis.
Patrons using a hearing aid with a 'T' switch can collect a receiver and loop prior to a performance from the cloakroom. These do not need to be booked in advance, but proof of identity will be required.
Questions and Comments
If there is anything you would like to tell us, or if you have any questions regarding your visit to the Hall, please e-mail us firstname.lastname@example.org and we'll do our best to reply to your points.
If you would like to be added to the mailing list for either the large print, audio or braille season brochure, simply e-mail us at email@example.com stating which is your preferred format, and we'll make sure you're always kept up to date with our events.
Bags in auditorium
Please be aware that large bags are not allowed inside the auditorium. Any bags such as rucksacks must be left in the cloakroom, for security reasons. Handbags will be allowed inside the auditorium. We apologise for any inconvenience caused.